Refund Policy
Your money back if we can't deliver your report
If the error is on our side — for example your report isn't delivered, is for the wrong VIN or fails for a technical reason — we fix it or refund you in full.
Hassle-free refunds
Refunds in 1–3 business days
Secure payments
You qualify for a full refund if:
Your report wasn't delivered after a successful payment.
The report file is empty, corrupted, or won't open or download.
The report doesn't match the VIN you submitted.
The report is missing the data we advertised for that report type.
You were charged more than once for the same report.
How to request a refund
1
Email contact@vininfohub.com within 14 days of your purchase.
2
Include your order ID (or the email you used at checkout) and a brief description of the issue.
3
We process approved refunds within 1–3 business days, back to your original payment method.
Have an unrecognized charge, or a payment that didn't deliver a report? Contact us first — most issues are resolved within hours, before any chargeback is needed.